Privacy Policy

1. Overview

Rakupay Global LLC (“Rakupay”, “we”, “us”) respects your privacy. This policy describes how we handle personal data when you use our website, apps and services, and applies alongside our Terms & Conditions.

2. Data we collect

We collect data you provide and data generated through your use of the services:

• Identity & KYC: name, date of birth, government ID, selfie, and address.
• Account & transactions: balances, payments, conversions and card activity.
• Device & usage: IP address, device identifiers, and app interactions.
• Communications: messages you send to our support team.

3. How we use data

We use personal data to provide and secure the services, verify your identity, prevent fraud and money laundering, meet legal obligations, and improve our products. We do not sell your personal data.

4. Legal basis

Depending on your location, we process data on the basis of performing our contract with you, complying with legal obligations, our legitimate interests in operating a safe service, and your consent where required.

5. Sharing & partners

We share data with regulated banking and card partners, identity-verification and fraud-prevention providers, and service vendors who process data on our behalf. We may disclose data where required by law or to protect users and the integrity of the services.

6. Data retention

We keep personal data for as long as your account is active and as required to meet legal, regulatory and record-keeping obligations. When data is no longer needed, we delete or anonymize it.

7. Security

We protect data with encryption in transit and at rest, access controls, and continuous monitoring. No system is perfectly secure, so we also rely on you to keep your credentials and devices safe.

8. Your rights

Subject to local law, you may have rights to access, correct, delete or port your data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

9. Cookies

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the services are used. You can manage cookies through your browser settings.

10. International transfers

As a global service, we may transfer data across borders, including to the United States. Where we do, we use appropriate safeguards consistent with applicable data-protection law.

11. Contact

Questions or requests about your data? Email info@rakupay.io or visit our contact page.